Automate Customer Care
Elevate Experiences
Unlock the Full Potential of Customer Care Automation: Transform Your Business Documents into Virtual Human Agents. These agents, just like their human counterparts, excel at resolving intricate issues using your enterprise data and engaging in natural conversations with customers across Voice, SMS, and social media channels.
Produce Virtual human agents From documents
PAI, Process Automation by AI, a unique proprietary automation platform, is the culmination of decades of research and development in the AI fields of symbolic logic and semantic reasoning, neural networks, and Large Language Models (LLMs). PAI transforms your business documents to Virtual Human Agents to automate both routine and complex tasks without the need for programming.
Subject Matter Experts (SMEs) without technical background can create, train, and deploy virtual automation agents from requirement documents written in plain English. An automation agent can be alive instantly without coding. It leads to deep and wide, and cost-effective automation.
Integrate Data
securely without the need for programming or coding
Integrate your data by its name such as <name of employee> in your documents, and the value of <name of employee> will be securely retrieved or updated according to the context. You can apply your data the same way for tasks involving arithmetic calculations, logical reasoning, and presentations, all without the need for any programming or coding skills.
Elevate Experiences
Virtual Human Agents are trained from the documents and immediately ready to assist customers through voice, SMS, and social media channels, ensuring fluid and natural interactions with a human touch.
Machine centered automation
Experience a game-changing shift in customer service with our exclusive Seamless Engagement technology. Say goodbye to traditional call transfers to human agents. Instead, our Virtual Human Agent seamlessly collaborates with a human agent as needed to address your customer’s needs. Once the matter is resolved, the human agent seamlessly disengages and is ready to assist other Virtual Agents. The Virtual Agent takes the lead, with the human agent providing support to ensure tasks are efficiently completed. This revolutionary approach results in increased automation, as human intervention is minimized to just a fraction of the call.
PAI, an intelligent automation platform packed with advanced proprietary AI technologies of our research and development in the past decades, provides and maximizes wide and deep automation from mundane tasks to complex business processes crossing front, middle, and backend offices. An automation agent can be created, trained, and deployed from requirement documents such as Microsoft Office and workflow diagrams written in plain and simple English.
PAI delivers cost-effective and fast automation. Subject Matter Experts (SMEs) without technical background can create, train, and deploy virtual automation agents from requirement documents written in plain English. An automation agent can be alive within hours without coding.
PAI securely integrates with enterprise backend data through plain English without coding.
PAI delivers automation via voice, SMS, and social channels/apps 24×7 with one-click deployment. User interactions are entirely in natural English in all channels including voice. Drop in a phone call and pick up where it left off in SMS seamlessly. No coding.
PAI maximizes automation. Automation in a new paradigm: we put automation agents in the center with the human agents as backups. A human agent is transparently engaged only when needed for only the required duration. Once the issue is resolved, the human agent is freed, and the automation agent continues to serve on his own. It minimizes human agent involvement. No transfer.
PAI learns. PAI learns the engaged human intervention and augments its knowledge base with human approval. It leads to more automation over time. Again, no coding.