Virtual Intelligent Service Assistant (VISA)

VISA is designed to provide intelligence to installation and trouble processing. VISA is used to increase auto-flow from Receipt to Clear. This platform / vendor independent process provides a “surround” integration that enhances programs and systems. There are three unique modules that enhance the customer experience by using the CyberObject intelligent adaptive learning process.

VISA - Agent

VISA-Agent provides the best agent rules to trouble / order entry which uses complete backend system data and testing that supporting all type trouble flows; POTS, DSL, Wireless and IPTV. Logic is built from best agent mining and all existing Methods and Procedures. VISA-Agent interfaces, surrounds, and complement existing applications, as well as, operating as a freestanding "APP" for customer self-entry and self-isolation.

VISA - Screening

VISA-Screening is a second tier, or downstream system that provides screening rules to trouble flows which uses complete backend system data and testing and supports all trouble types; POTS, DSL, Wireless and IPTV. Logic is built from best process mining and all existing Methods and Procedures. VISA-Screening interfaces, surrounds, and complement existing applications.

VISA - Technician

VISA-Technician provides a Smart Device Application (APP) with best process rules for trouble repair and installation, which uses complete backend system data and testing supporting all type trouble flows; POTS, DSL, Wireless and IPTV. Logic is built from best technician mining and all existing Methods and Procedures. VISA-Technician interfaces, surrounds, and complement existing dispatch applications.

Your changing support environment calls for new standards of support through Artificial Intelligence.

A new generation of tools built upon our foundation of Expert Systems

The VISA Platform is the next generation of previous generation call center solutions. This proven system has long enabled service providers to improve first-call resolution rates and quickly bring new hires and out-sourced call center agents online with minimal training. It brings automated diagnostics to dispatch and helps lower field tech repeat rates.